I signed up with Xplore because they were the only internet provider available in my area at the time. Once faster options became available, I switched providers. Xplore asked me to return their equipment, which I had no issue with, they even sent a box for it.What they didn’t tell me was that I would be responsible for climbing onto my roof in the middle of winter to uninstall the equipment myself. When I explained that it wasn’t safe due to the winter conditions in Alberta, they offered to send a technician but for a $150 fee.So now I’m stuck choosing between paying the technician fee or the “unreturned equipment” fee, which are both roughly the same cost. On top of that, I was only given 30 days to return the equipment.
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