Review Time
I have had a terrible experience with my xplore.
I live in rural Alberta, I am currently and will continue to be using Starlink. I had been reached out to about Xplores 500/50 plan. I had the tower installed with great signal according to the technician. However, at first there was a provisioning issue on the backend of xplores service. I was told it would be resolved within 24 hours at first. The next day the same issue, I was told it would be another 24-48 hours. After two days and being on hold for 20+ minutes every time i need to speak to someone. I was told issue is fixed everything is working. I go to join the network and the login page refreshes and nothing happens. I phone about the issue, and am told it is the same issue that was supposedly resolved.. I am then told it will be another 24-48 hours. 2 days later I am told the exact same thing🤣. The customer service folks speak very poor English, incredibly difficult to understand. So after a week of being told the same issue will be fixed within 24-48 hours I am having it removed and will be sticking with Starlink. With Starlink, I was up and running within 5 minutes of plugging the dish in. I would highly recommend Starlink over xplore. Very consistent and 300+mbps for myself.
I have had a terrible experience with my xplore. I live in rural Alberta, I am currently and will continue to be using Starlink. I had been reached out to about Xplores 500/50 plan. I had the tower installed with great signal according to the technician. However, at first there was a provisioning issue on the backend of xplores service. I was told it would be resolved within 24 hours at first. The next day the same issue, I was told it would be another 24-48 hours. After two days and being on hold for 20+ minutes every time i need to speak to someone. I was told issue is fixed everything is working. I go to join the network and the login page refreshes and nothing happens. I phone about the issue, and am told it is the same issue that was supposedly resolved.. I am then told it will be another 24-48 hours. 2 days later I am told the exact same thing🤣. The customer service folks speak very poor English, incredibly difficult to understand. So after a week of being told the same issue will be fixed within 24-48 hours I am having it removed and will be sticking with Starlink. With Starlink, I was up and running within 5 minutes of plugging the dish in. I would highly recommend Starlink over xplore. Very consistent and 300+mbps for myself.
Don’t do it. Was a customer for 8 months. They tried to increase my bill twice. This time they email me for a mandatory free upgrade. Then when I call to arrange it they tell me it’s going to cost $20 more a month. Wtf kind of free is that? Cutting them off and getting the starlink deals. Faster and cheaper
By far and hands down, the worst Internet provider in Canada. From the CEO down to the VP's to their NOC staff, they all show utter contempt for the customer. I honestly have no idea how they stay in business. I suppose some rural subscribers are just desperate.
Absolute garbage company. Service outages are constant. Customer service is mediocre at best. and now we just got an email saying "we recomend you starting to find a replacement provider" as they're killing off the local tower. what absolute garbage. They were pushing for their 5G network, tried to lure us in with a deal and free equipment upgrade, made us wait 3 weeks to get a tech out here and then when the tech did arrive, spent 2 minutes saying "nope, can't do it" and left. I'm actually kind of happy to be done with them, as they were only used as a backup to my Starlink, which has never failed me, BTW. Definitely go with Starlink. superior service, speed and range.
I never realized this company was on here but I thought I'd let everyone know this is a very good company. I run a small business from home and I never had any issues with Xplore. I am very happy with their customer service, and they are very understanding of customer concerns.
Terrible internet service. There are outages all the time, and although we pay for 50 Mbps, we rarely get more than 5 Mbps. Customer service was rude when we called about a two-day outage. One of the worst internet providers I’ve experienced.
Claim your business profile now and gain access to all features and respond to customer reviews.
Xplore is Canada’s fibre & 5G broadband service provider for rural living. Follow to learn how we're bringing the best broadband technologies to rural Canadians.
