Absolutely horrendous customer service! There is no communication whatsoever.I had xplore installed, they charged me $159 to install it, it was horrible quality so a couple weeks later they came out to "fix it" and charged me an additional $159. It was still really choppy and slow even though it was supposed to be the best option.So I cancelled my service with them and they told me they would keep my account open for a couple months in case I wanted to come back so it would be "convenient" for me without telling me that if I didn't call and recancel something I had already cancelled, they would start charging me again. So they charged me $106 for 6 days of "use" even though I had nothing of their hooked up.I was asked how to return their equipment and they said I would either need to pay someone $150 to remove it for me or I would have to go on my two storey house roof and remove it myself or get charged $500 for not returning it in 30 days....These guys are the BIGGEST scammers I have ever met!!!!
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Xplore is Canada’s fibre & 5G broadband service provider for rural living. Follow to learn how we're bringing the best broadband technologies to rural Canadians.
