If zero was an option I’d give them that! I live in the country so the only option for internet was Xplore for over 6 years. Not only was the internet way overpriced, for not even a good amount of data, it never worked, unless it was clear skies. Recently, a new tower was put up in our are, so I was able to get the new provider and called to cancel Xplore. The lady on the phone told me that she recommended 2 free months, just in case my new provider wasn’t meeting my standards. I said I didn’t need it as our new internet is already running & working well, so they could come get their equipment. She said they didn’t need to get their equipment, and she was going to grant me the 2 free months anyways, and after 2 months my internet would expire. Come to see that they charged me over $100 for 2 months of internet that I didn’t use. When calling I am told that it’s my issue, as I didn’t call to cancel. I said that is not what I was told, please review my call. To then be told that I’m basically lying, as they are trained professionals, who would never say that to me. Then I was told to leave a message with a manager who would get back to me in 24 hours. That took almost a week… where they told me that the payments were valid. Disgusting money hungry business. That has zero customer service, and empathy!
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Xplore is Canada’s fibre & 5G broadband service provider for rural living. Follow to learn how we're bringing the best broadband technologies to rural Canadians.
