Like many others have noted, this company is not just inept but also morally questionable. We were completely transparent about our pick-up and delivery locations, yet they tried to raise the charges by 43% based on the pick-up type. Moreover, some claims made by the driver were contradicted by video evidence. The support team appears to be unfairly blaming drivers and fabricating scenarios. We submitted video proof, but the company refused to adjust the invoice. It feels like a scam; while the trucking industry has its share of service issues, this company stands out for its ethical shortcomings and lack of accountability. We've reviewed multiple platforms, and it's evident that many others share similar ethical concerns. Thousands can't all be lying. Our organization has officially blacklisted this service due to their deliberate overcharging practices, which their representatives can only apologize for. It seems this company faces high employee turnover due to a problematic corporate culture at the top, resulting in a cycle of employees leaving quickly rather than engaging in unfair billing practices.
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