Review Time
Very unhelpful and not very polite !!! I asked them to help me to take the package upstairs in the lift as it weighs over 30 kilos and they refused.
Never ever have had this with other companies! I wish Leroy Merlin would find another company that delivers. Reading other people’s comments they all say the same.
I was facing an issue with my funds being stuck, and I couldn't retrieve them. However, the support team turned everything around. They addressed my payout issue swiftly and with remarkable professionalism, making the whole experience much less stressful.
I ordered a safe from a retailer, expecting it to arrive on the Monday before Christmas, but it ended up being delivered on New Year’s Eve instead. For 10 days, it sat at the local facility waiting for delivery. On the delivery day, there was only one driver, who had to manage a 280-pound safe alone, using just a pallet jack and no assistance. He had to navigate steps and move the safe into my home without a hand truck, which was particularly challenging on my hardwood floors. As a woman over 50, I had to assist him. While the driver did his best, the situation highlighted the company's poor planning, expecting one person to handle such a heavy item alone, creating an unsafe experience for both the employee and the customer. This service was disappointing.
Similar to many other reviews, this service is both incompetent and ethically questionable. We were clear about pick-up and delivery details, yet they attempted to raise charges by 43% based on pick-up type. Issues reported by the driver contradicted video evidence. The support team unfairly blames drivers and creates false scenarios. We provided video proof, but the company showed no interest in changing the invoice. This feels like a scam; while the trucking industry has challenges, this service is particularly lacking in ethics and accountability. We've seen similar concerns from many others. Our organization has officially blacklisted this service for their overcharging practices, which their representatives can only apologize for. It appears this company suffers from high turnover due to a problematic corporate culture, creating a cycle of employees leaving quickly rather than engaging in unfair practices.
This transport service is unreliable, with lazy drivers who do not deliver on time and are dishonest with clients. They receive a poor rating from my organization and will never be used again. Please consider other options for a reliable carrier.
Like many others have noted, this company is not just inept but also morally questionable. We were completely transparent about our pick-up and delivery locations, yet they tried to raise the charges by 43% based on the pick-up type. Moreover, some claims made by the driver were contradicted by video evidence. The support team appears to be unfairly blaming drivers and fabricating scenarios. We submitted video proof, but the company refused to adjust the invoice. It feels like a scam; while the trucking industry has its share of service issues, this company stands out for its ethical shortcomings and lack of accountability. We've reviewed multiple platforms, and it's evident that many others share similar ethical concerns. Thousands can't all be lying. Our organization has officially blacklisted this service due to their deliberate overcharging practices, which their representatives can only apologize for. It seems this company faces high employee turnover due to a problematic corporate culture at the top, resulting in a cycle of employees leaving quickly rather than engaging in unfair billing practices.
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