We used XPO for an inbound shipment to Amazon. It was a relatively small shipment, 1 pallet. Amazon did what Amazon does and once the shipment arrived at the local XPO hub, XPO attempted to make an appointment for delivery and was probably told 1-3 weeks for an appointment. Meanwhile, the shipment said in their facility, racking up just under $1,000 in storage fees. They made no attempt to notify us of the issue as other carriers have done in the past so that we might have an option to do something different with the freight (have it returned or shipped elsewhere). I can guarantee you that had we purchased the freight through Amazon rather than direct, they would not have charged Amazon a dime for storage. We ship every other week on average, 1-15 pallets at a time. Now, when we're given the choice between XPO at a lower price and another carrier at a higher price, I do not hesitate to book the more expensive carrier because I refuse to use XPO ever again.
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