I ordered a garden furniture set from Homebase. On the day of the initial delivery, a delivery driver came with 3 chairs missing. He only brought a table, a parasol, and one chair. He told me the remaining chairs didn’t fit in his truck… and that he would bring them the next morning. I accepted part of the order (in hindsight, shouldn’t have done that), and in the system immediately everything was ticked as delivered. Also, no one showed up the following day and I had to contact Homebase. Then I had to wait 3 working days for xpo to reply. They rescheduled the delivery for the missing chairs (another two weeks of waiting!), but when the day came, again no one showed up. I had to contact Homebase again, and this time xpo told them that the chairs had never arrived in their warehouse/depot in the first place! So which version was true? So Homebase sent 3 new chairs (another week of waiting), and this time frankly everything was as it should be (including the expected delivery time, which the first time kept changing throughout the whole day and forced me to be stuck at home for hours, waiting). The whole experience was extremely frustrating and will keep me away from ordering from Homebase in the future and from using xpo services.
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