If I could award minus stars I would give them 5. Please just do not use them they are absolutely appalling, seriously the most worst delivery firm I have ever had to deal with. Also they are getting Homebase (who they deliver for) a bad name. I ordered some expensive garden furniture from Homebase and was informed by text from XPO that it would be delivered on a certain date at 12 noon. Needless to say that it did not arrive at 12 noon. At 3pm I contacted Homebase and informed them that it had not arrived. They rang me back to say that XPO had it out for delivery to me and that it would be delivered before 7pm that same day. At 4pm received a text from XPO saying sorry they had missed us and that it would not be delivered that day and to contact Homebase for another date. We were in all the time and no one called at our house. Doorbell footage proves that. Arrangements were made with Homebase for it to be delivered on another day and the same thing happened. I emailed the CEO of XPO Logistics twice and they have not had the decency nor manners to reply or offer any apologies. Eventually the goods did arrive, but because of missing parts had to send some back. Homebase arranged with XPO to send me more which again did not arrive on the arranged delivery day and were wrong. Making further arrangements with XPO to call and collect them was an absolute nightmare, did not call and collect them on the days promised. Would put me off from any store that uses this company to deliver their goods.
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