Similar to many other reviews, this service is both incompetent and ethically questionable. We were clear about pick-up and delivery details, yet they attempted to raise charges by 43% based on pick-up type. Issues reported by the driver contradicted video evidence. The support team unfairly blames drivers and creates false scenarios. We provided video proof, but the company showed no interest in changing the invoice. This feels like a scam; while the trucking industry has challenges, this service is particularly lacking in ethics and accountability. We've seen similar concerns from many others. Our organization has officially blacklisted this service for their overcharging practices, which their representatives can only apologize for. It appears this company suffers from high turnover due to a problematic corporate culture, creating a cycle of employees leaving quickly rather than engaging in unfair practices.
Claim your business profile now and gain access to all features and respond to customer reviews.
