I have been a xpole customer since 2010. There customer service is second to none! Always had a response within a couple of hours, always happy to answer any questions with informative answers. Even for pre 2014 poles replacement parts have always been identified and sent quickly. Even when bought second hand they still will help with any issues at all !!Any issues over the years again always resolved very quickly and politely . I can't rate the customer service and their poles enough !! I have multiple poles from them but still currently use my pole i got in 2010!! It's used pretty much every single day! For the price of the pole I think that's fantastic value .
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