Roxanne really exemplifies good customer service! I ordered an X-Pole pro and eagerly awaited it but the delivery service lost it. I was at the end of my rope after weeks chasing this package when I reached out to X-Pole directly; Roxanne got a replacement pole sent to a location where I could go and pick it up in no time. She never made me feel like it was a lost cause or like I had to just accept that my money and pole were just gone. She even sent me a goodie bag for my trouble. Way to go!!!
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