Hey X Pole guys and gals!;) I wanted to take a moment to tell you about my recent experience at the very beginning of my pole journey. I called X-Pole in LA and was lucky enough to have had Melissa Mares answer my call. WOW! WOW! WOW! She was so warm, knowledgable, inspiring, honest, patient, and professional! All at the same time! Effortlessly, as well! She gave me so much inspiration, and confidence in my decision making process. Not only in regards to the pole I may like........but all the reasons why. The quality of her costumer service is wayyyyyy beyond.........“ABOVE and BEYOND!”Patience is not an easy task these days,(I am finding as of late).........with most CS reps.. In addition........nor is being kind.....“just to be kind!!” Melissa Mares achieved both. Effortlessly again!! I can’t even articulate appropriately how lovely Melissa was on my long winded call. Not only professionally........but I can see.... personally as well. I had so, so, so many questions! She answered all of them with precision, care, and absolute confidence. I will tell anyone and everyone I can, to please do business with you guys, any day!!! Why? Because of my experience with Melissa!!!Just a note. I have spent almost 30 years working for major artists from The Rolling Stones, Guns and Roses, Madonna to Rihanna. I really, really KNOW good customer service. But GREAT customer service and customer relations is hard to come by these days. Everyone is so very tired of Covid, and all that is going on in the world. Kudos to you Melissa! You made me excited about my pole journey, and how cool X-Pole IS!!!Can’t wait to get my pole, and start my journey! Again.....because Melissa made it exciting. Smart advice, period!!!Sorry, this e-mail is almost as long winded as my call to Melissa! But........HEY.........give credit, and share the love to those who deserve acknowledgement. I can only hope you guys and gals at X-Pole appreciate Melissa as much as I do! To end this on a real simple level...........Melissa Mares is A ROCK STAR! A Diamond! A fantastic person!!! Thank you Melissa and Thank you X-pole! You guys are the BOMB!!!;) The best of the best. Beth Springer
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