Carolina was very helpful with explaining that my xpole was shipped back ! I had no idea, and she took the time to give me the new tracking number verbally and via email. I feel secure knowing that I can expect my package to arrive in a timely manner. Carolina was sincere in making sure that I knew I had the option to receive a full refund or repay for shipping to have my xpole re -delivered. Because of Carolina’s upbeat spirit and kind attitude, I wasn’t even upset about paying for shipping again! Thank you!
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