Melissa and Rosy were extremely helpful with a safety issue regarding my pole, in addition to being kind and caring. Melissa put me in contact with Rosy, the expert technician, and they helped diagnose the issue and send a replacement part ASAP. In terms of company policy, I might suggest a revision to the setup manual to clarify that the XPert Pro pole can be extended slightly past the red line for certain cases as was explained to me by the technician. Regardless, Melissa and Rosy's assistance helped recover my trust in Xpole and their products with their commitment to my safety and dedicated customer service.
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