Mistakes can happen especially with the crush of Christmas and Covid. My order was processed quickly enough but the fedex tracking number never came. Come to find out there was some kind of mix up and even though it appeared to have shipped, it hadn't. I contacted Kimara and Carolina for help. They coordinated and Carolina made everything right. She personally handled the situation to get it shipped. She even made the shipping label herself and called me to apologize and ensure I was comfortable with the solution. Sometimes things don't go as planned but when you have great people working for you that treat the customer right, that's how loyalty is earned!
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