I moved to a new place with higher ceilings so had to get an extension. I placed an order but the account kept saying that my payment was pending, but my credit card had a payment processed already. I figured maybe it was going to say processed once they were ready to ship, but that confirmation never came. I sent an email, but didn't receive a response so I called. I know everything is hectic right now with the pandemic. So I completely understand. I received a call back the very next day and they shipped the item right away. If you experience any issues, definitely call to get a quicker response. They were super nice and fast to settle the issue.
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