After almost 2 weeks of playing head games with FedEx about where my package was and when it would be delivered I finally called XPole directly and got ahold of Carolina. She was more helpful in just the first phone call than the dozen I made to FedEx combined. Although the problem wasn’t her or her company’s fault she went out of her way to try and fix it. Even though I still haven’t received my package after 4 weeks past the original delivery date, Carolina has made me feel secure knowing that even if my package is returned I can be in contact with her about a refund/ repurchase. I greatly appreciate her taking the time and having the patience to help me with this issue.
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