I am extremely disappointed with my experience so far and am still waiting to receive my item. For a large company with whom people are making pretty big purchases, the communication is terrible.My first issue is a minor one, I was expecting I might have to wait a while, however the website clearly said "in stock" when I ordered. Had the website mentioned my item wouldn't be in stock for another 5/6 weeks, I would still probably have ordered, but it would have been reassuring to have that information.After ordering I became concerned that I hadn't received confirmation of any kind from Xpole. I had received emails from Divido/Omniport, but nothing from Xpole. After multiple phonecalls and unanswered emails to Xpole they discovered that I hadn't electronically signed a particular bit of paperwork. I'd signed enough paperwork for the money to have come out of my bank account, but not enough for my order to actually be showing on Xpoles system. If I hadn't chased it up, would anyone have noticed and contacted me?Fast forward 6 weeks to delivery time. I get an email from UPS with tracking details, no communication from Xpole to say it has shipped (surprise! surprise!). On the scheduled delivery day I get another email from UPS stating "at the request of Vertical Leisure Ltd, the status of this shipment has changed which may cause a delay", And of course...nothing from Xpole. This delay may be down to UPS, but since nobody is communicating I just don't knowEDIT: the delay was down to UPS, not Xpole.So my scheduled delivery date has been and gone and I have no idea what is going on or where my parcel is (tracking is still saying it will be delivered by yesterday lunchtime). I will be trying to get through to them again on Monday.UPDATE: my frame arrived! However a connector piece for the top hasn't turned up yet. Again I had to contact Xpole to find out what's happening with the missing order. No communication from Xpole regarding shipping or delays or that my order would be split in to seperate parcels.I can't fault the actual Xpole products, but I'm really shocked by how terrible the communication has been, none of this would've been a problem if they'd communicate, keep their customers in the loop and let them know whats happening with their orders.I wish there was another company in the UK offering similar products as maybe a bit of competition would give them a shove to sort their service out. Until then I guess they have a monopoly on the pole/aerial industry in the UK, people will keep buying their products so they don't need to worry
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