Would give 0 stars if I could. I excitedly ordered a pole and the website told me I did not need any additional extensions despite me putting in my ceiling measurements MULTIPLE times and with different ceiling heights, to make sure that I was correct in not needing an extension piece. I did not feel like waiting for another order or another piece that might be missing. I then proceeded to wait 11 days for my pole.I finally got it today and to my surprise, the pole DOES need an extension piece and did not fit my ceiling at all. They failed to let me know that they were OUT of extension pieces and their page mistakenly told me “no additional extensions needed. I did not receive ANY email at ANY point indicating there were missing pieces for my product.I call the company and they are apparently out of stock. How are you selling poles without extension pieces? You make your customers wait for their product for them to find out they can’t use it, because of a missing piece. If you as a company don’t have all of the parts of the product, please stop advertising that you do. It is deeply frustrating as a customer. What you should do is take the product off the site until you have ALL the necessary pieces. Do not recommend
Claim your business profile now and gain access to all features and respond to customer reviews.
