I called customer support on Monday and spoke with Roxanne Harvey who was super sweet and helpful with my concern ( my sport pole 125 mm joint would not expand or contract) and didn’t hesitate to offer various solutions ( such spraying it with WD-40 ) and made sure I knew to reach back out if they did not work so she could assist me further. She checked in again on Wednesday and her solution had worked! So happy with this experience.
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