I ordered a powder coated pole in 2018, I was very excited about the new grip because I am a pole instructor with hyperhidrosis. Recently, a large chip came out of the finish and the pole was very rusted underneath. This seemed very abnormal to me, I reached out to XPOLE and (even with the 20 day potential email delay) I heard back from Melissa Mares within a week. I sent her my order number and a photo of the chipped area, she has already arranged for a replacement A pole to be sent to me by the end of the week. I am SO thrilled by this customer service, I plan to share the news on my social media and continue to represent for Xpole. Sincerest thank you. Paige
Claim your business profile now and gain access to all features and respond to customer reviews.
