When I received my pole I was having trouble with an xjoint and my extension pieces. I got in to contact with Roxanne Harvey and she was phenomenal. She took the time to listen to me explain all the problem I was having and didn’t stop assisting until my pole was installed and ready for action. It took two different shipments of parts to find out what went wrong which Roxanne discovered after more phone calls and emails. She made sure the next shipment out was correct and fully functioning. When I realized my pole was not coming together and needed new parts I was stressed thinking xpole might not help me out and I would have to order new pieces. But they exceeded my expectations and now I have the most fun with my xpole. All thanks to Roxanne who I can not thank enough!
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