So, my boyfriend got me and xpole for Christmas and we set it up. Unfortunately the B pole got stuck and wasn’t able to fix it. I was so disappointed I can’t get a hold of anyone on weekends because I work on weekdays. I lost hope until Roxanne answered me help me fix my problem. She was so nice and patient. I never had customer service this exemplary before. She was very informative and even went above and beyond to resolve my problem. I’m so happy that my problem was addressed with no hesitation. Taking an off on a Monday was worth it to fix my problem. Thank you!
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