I purchased my pole back in NOVEMBER, still haven't got it. They told me FedEx messed up and they'll be sending me a new one so I've been waiting- still nothing. I have messaged melissa MULTIPLE times now with no response as to if they've sent it or the new tracking number. Nothing no response. For someone who paid for a product I haven't got I expect better communication from the company it's a lot of money to pay for something I'm not getting? I dont want a new pole now I just want a refund at this point. The worst customer service ever.
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