Terrible terrible experience. Their customers service is awful and the way that they run things is awful. I specifically requested that it did not require a direct signature when I was checking out because I live in an apartment with a mail room and thought that fedex might not deliver it, due to not being able to enter my apartment complex. Fed ex is telling me that I cannot change anything and that Xpole all placed restrictions on MY order. Therefore I cannot opt to pick it up from a nearby Walgreens or FedEx store. All of this is delaying my order. No one has gotten back to me from Xpole, dispite multiple attempts. Also, it seems stupid to me that Xpole would continue to utilize Fedex, since it seems that many people have so much trouble getting their poles delivered from them. This is upsetting and I am very much so disappointed in this service/process! Terrible company to spend over $1,200. 10/10 would NOT recommend!
Claim your business profile now and gain access to all features and respond to customer reviews.
