I had e-mailed about an ongoing order issue. Carolina called me the same day, and followed up with an e-mail with her contact information. After a bit if phone tag we finally connected and she was able to help me right away and explained what had happened and why the process had been delayed. I also had a question about a problem I was having with my pole. She put me in contact with Heidi and the two helped me troubleshoot my problem and figure out the best solution. Carolina then continued to finish up with the initial reason for the call and I feel confident that my issue has been resolved. Not only that, but the on-the-spot troubleshooting and follow-up to send out some additional parts was a great help!
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