I wish I saw these reviews before placing an order. I was very excited to get my first xpole. When it came in the mail the base that comes pre-assembled was defective. The next day I emailed them to figure it out. Xpole didn't email me back for a whole month. They said to call them. I call and no one answers multiple times on different days. I can't get in touch with anyone and its been 2 months now and I haven't been able to use the pole at all. I emailed asking if we could exchange that one part and no response. All of that money down the drain. I'm left with a piece of metal. :(
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