xrsbeautyhair.com

3.3
3.3 Based on 21 reviews

Your go-to shop for luxurious human hair wigs...

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Do not buy from them cheap poor quality hair at a premium price - dishonest people

I bought a wig from this company and what they sent me was terrible! I paid around £700 for the wig. They used a cheap wig cap and the hair was always fuzzy and dry of poor quality and the wig cap frayed so much I could only wear it twice! I even flat ironed it but after an hour it was a fuzzy mess but the hair at the back seemed of her better quality. I contacted after sales they said the hair may have been made from two different batches. Why would I want a wig made from two different batches of hair? I paid for premium quality ALL OVER! The wig also sheds like crazy and mats up! Why is this? Surely this is not premium hair! Let me make it clear I suffer with hair loss and own over 20 wigs and know how to care for them. I have never experience anything like this. They tried to offer of a refund for $30 (admission of guilt) after I sent pictures proving it i felt insulted! I tried to post a honest review on their website site twice and they just kept deleting it! I couldn't believe it they are definitely dishonest and not to be trusted! The comments on their website are carefully monitored so beware! I will never buy from them again its a shame I can not post the pictures on here to show you how terrible the wig looks! Now they are ignoring my emails altogether since June after I threatened them with legal action! Order #19620

1
Date of experience: May 31, 2023

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