Charged me for an extra seat that i never chose and i couldn't even downgrade to 1 seat even tough there was only 1 user in the system.I wanted to finally completely cancel the subscription and I couldn't find any unsubscribe button. The worst thing? You need to contact the support 2 weeks before the month ends in order to cancel the subscription!When I texted them I want to cancel they asked me WHY I wanted to cancel it instead of just do the cancellation. I really hate this!We live in 2025 and this company still does subscription cancellation over email. Horrible behaviour. They wanna make it extra hard for people to cancel the subscription if they are unhappy.Also what I really don't like is that it's basically useless for Amazon Customer Service because they don't even show the order or the customer name in the tickets, so I need to go to the amazon message anyway to process the ticket.Useless software and horrible cancellation policy, NEVER again
Claim your business profile now and gain access to all features and respond to customer reviews.
eDesk empowers eCommerce sellers to accelerate growth with AI-driven support that converts, resolves, and retains.
Built on three pillars—Pre-sales Support, Streamline Support, and Build Loyalty—eDesk centralises all customer conversations in one Smart Inbox, enabling instant, AI-powered responses and seamless issue resolution.
Deliver always-on self-service, cut response times with powerful automations, and uncover opportunities with advanced reporting. Designed for fast-growing brands, eDesk helps you scale effortlessly, boost operational efficiency, and turn customer support into a powerful growth driver.See more
