Review Time
I officially cancelled my subscription, yet eDesk has continued to charge my account as if nothing happened. It is incredibly frustrating to deal with a platform that specializes in "customer support" but fails so fundamentally at basic billing integrity and supporting its own (former) users
I Had to shut down my business after 5 years of being a customer on eDesk, i did a yearly plan, after 2 months of renewal I had to shut down, they wouldn't refund the remaining time. be careful and don't work with this company, there are much better, fair alternatives out there.
I Had to shut down my business after 5 years of being a customer on eDesk, i did a yearly plan, after 2 months of renewal I had to shut down, they wouldn't refund the remaining time. be careful and don't work with this company, there are much better, fair alternatives out there.
We cancelled our subscription, yet our card continued to be charged for several months, totalling thousands of pounds.We contacted the company as soon as we became aware, believing this to be an error. Despite explaining that the service had been cancelled and was no longer used, they refused to refund the charges taken after cancellation.Based on our experience, we would not consider this a trustworthy or transparent business to deal with.Very disappointed
I'm never one to really leave reviews, but we've just signed up to using edesk, as a business that operates across multiple marketplaces it is a gamechanger for us and makes customer service so much easier. I was spending a ridiculous amount of time across platforms and constantly missing SLAs because of it, now all of the information is available for me all in one place, I love how it links in tracking, orders and the automation and AI features are great. Granted it can be a little pricey but as a company whose core value is great customer service, this is a game changer for us.
Charged me for an extra seat that i never chose and i couldn't even downgrade to 1 seat even tough there was only 1 user in the system.I wanted to finally completely cancel the subscription and I couldn't find any unsubscribe button. The worst thing? You need to contact the support 2 weeks before the month ends in order to cancel the subscription!When I texted them I want to cancel they asked me WHY I wanted to cancel it instead of just do the cancellation. I really hate this!We live in 2025 and this company still does subscription cancellation over email. Horrible behaviour. They wanna make it extra hard for people to cancel the subscription if they are unhappy.Also what I really don't like is that it's basically useless for Amazon Customer Service because they don't even show the order or the customer name in the tickets, so I need to go to the amazon message anyway to process the ticket.Useless software and horrible cancellation policy, NEVER again
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eDesk empowers eCommerce sellers to accelerate growth with AI-driven support that converts, resolves, and retains.
Built on three pillars—Pre-sales Support, Streamline Support, and Build Loyalty—eDesk centralises all customer conversations in one Smart Inbox, enabling instant, AI-powered responses and seamless issue resolution.
Deliver always-on self-service, cut response times with powerful automations, and uncover opportunities with advanced reporting. Designed for fast-growing brands, eDesk helps you scale effortlessly, boost operational efficiency, and turn customer support into a powerful growth driver.See more
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