Worst customer support ever, had to sent a scan tool back to China today because they wouldn’t give me the uk address because they didn’t want me to send it back, the reason I was sending it back is because it was absolute crap and didn’t do what it was suppose to do, I have dealt with diagnostics for 17 years and can clearly say xtool is the worst kind of diagnostics you can ever buy, they are ok for dtc retrieval and half of live data diagnostics and that’s about it so do not waste anything more than £100 if you are to shop at this disastrous company otherwise you will be sorry, and if you wish to return anything well you will be even sorrier because they do not reply and I had to go through PayPal and escalate my case to which they replied with an return address to China!! The scumbags, avoid buying from this place and go to launch uk if you want a good service tool with solid customer service support, do not waste your time or money with xtool or you will be sorry if you are looking for anything more than a code reader, if you want professionalism in the diagnostics industry then stay from xtool and go to launch 👍
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