I had an issue with my D1Pro 20w laser. I was so worried since I didn’t start using it till some time later after purchasing it. Ellen and Chloe were exceptionally great at troubleshooting my issues with my machine. Although we were unsuccessful at getting all the issues resolved; they offered to send me a new machine and return mine. They really went above and beyond at helping me out. I have never dealt with a company that is so loyal and dedicated to their customers as XTOOL support team is. I would definitely recommend them. Ellen even personally called me via FaceTime to see exactly what was going wrong. I would give them more stars if I could. Absolutely exceptional service. I can not stress this enough. No worries shopping with them , really!
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