My initial call with the salesperson was very pleasant, although I would come to discover it was not as thorough as it perhaps should have been. We made several calls back and forth going over the inventory and I also sent videos ultimately settling on a price in the neighborhood of $3000. Then came the quality assurance call 5 days before the move and I found it surprising that my box count may not have been enough. Fredrick asked me to get them a complete box count I told him I was worried about half of my things being left behind This created an uncomfortable back and forth wherein I was told that was not what he said and that nobody said half of my things would be left behind. We then got on the phone with a manager named Justin who said we should get him a final box count and he would update our pricing appropriately. Once our box count was sent he reached out to inform us that we would need another $1000 added to our contract. Now we were spending more money than we were comfortable with but at least felt confident that we had allocated an appropriate amount of space on the truck. Then came moving day. The crew showed up and took videos and a walk around our home They then said we should expect a call from the office. That call came and they said they would need another $3000 in addition to the agreed upon amount bringing us up to over $7000. This was well above our budget and we were left with no choice but to refuse the change in price. I now have to rent a truck and move everything myself. Date would not refund my Deposit they simply said "I'm sorry you can't afford it but you've signed a binding contract." I work in contracts too and I find their business practices extremely unethical. They are perfectly comfortable quoting you a low number and then hitting you over the head with a huge price increase on moving day. My wife, myself, and our two year old daughter figured it out and lost $900 deposit. I'd steer anyone away from this company. This was an extremely frustrating ordeal.
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