Review Time
BEWARE!!! Horrible company. Sweet lady answers your initial question's and provides you with an estimate. Then a bill of lading based on your rough estimate before you actually start pulling items out and realizing you have more boxes etc. Then 8 days out you get a call from a mafia guy who is rude and very high pressure. So he pressures you to over estimate your needs because otherwise they will “just leave your belongings for another truck”and he then overestimates your needs. Suddenly, your $3000 quote grows to $10,500. And then you are told the balance will hit at the end. I read they are guilty of ballooning the closing. I’ve read they hold your belongings ransom and you are at their mercy. I am three days out fromMy move and canceled because it was clear not only was I dealing with the mafia I was going to end up with a $20,000 bill. Because they made me make a deposit and sign a bill of lading, I lost my deposit of $1800.00. That’s a lot for this Great Grandma to lose. I’ve read about movers like this and I can tell you X Van Lines is that mover.
My initial call with the salesperson was very pleasant, although I would come to discover it was not as thorough as it perhaps should have been. We made several calls back and forth going over the inventory and I also sent videos ultimately settling on a price in the neighborhood of $3000. Then came the quality assurance call 5 days before the move and I found it surprising that my box count may not have been enough. Fredrick asked me to get them a complete box count I told him I was worried about half of my things being left behind This created an uncomfortable back and forth wherein I was told that was not what he said and that nobody said half of my things would be left behind. We then got on the phone with a manager named Justin who said we should get him a final box count and he would update our pricing appropriately. Once our box count was sent he reached out to inform us that we would need another $1000 added to our contract. Now we were spending more money than we were comfortable with but at least felt confident that we had allocated an appropriate amount of space on the truck. Then came moving day. The crew showed up and took videos and a walk around our home They then said we should expect a call from the office. That call came and they said they would need another $3000 in addition to the agreed upon amount bringing us up to over $7000. This was well above our budget and we were left with no choice but to refuse the change in price. I now have to rent a truck and move everything myself. Date would not refund my Deposit they simply said "I'm sorry you can't afford it but you've signed a binding contract." I work in contracts too and I find their business practices extremely unethical. They are perfectly comfortable quoting you a low number and then hitting you over the head with a huge price increase on moving day. My wife, myself, and our two year old daughter figured it out and lost $900 deposit. I'd steer anyone away from this company. This was an extremely frustrating ordeal.
Charged my parents most 12,000 to do a full pack and move from Florida to Tennessee. My mom told them all the stuff they had and he said they were sending a 26fr truck. My mom said they will not be enough i have moved several times. The guy argued with her saying he was the professional and she was not. She tried several times before the day to talk to them and the sales guy to confirm everything and the sales guy supposedly don’t work there any more. Then day of move they don’t arrive until after 12 with 2 men to full pack and move a 4 bedroom house. 26ft truck and they pack horribly broke the washer by shearing off the hose. Broke off the thermostat off the wall and several other items. They did not get everything on the truck or packed at the house. They demand cash or Zelle of 3800 upon arrival in TN they refused to drive up the driveway unless cash in hand. I had to get the cash for them because they don’t bank here yet nor do they do Zelle. Brought 2 more guys to unload and paid them $60 each to do it they hired them off the street in Huntsville al. Now that they have their money customer service is not talking to them anymore. It’s time for a lawyer. I have now read so many complaints here, google, Reddit of the same song and dance. Every single detail! My parents had to rent another 26 ft truck head back down to Florida and pack the rest, load it and drive it back here paying more money now. Contract they give you is a joke!
This company is dishonest and unprofessional. I had a whole dissertation typed up about how much they suck and it's too many characters. Just don't use them. They play fast and loose, you can't talk to the same person twice, the final quote isn't the final quote, if you have frustrations on the process, a hundred bucks is all they will offer. It's a total SCAM/RIPOFF and their drivers will try to hustle you for more money in the end. Not Reputable at all. I'd be happy to tell you more!
If I could give X Van Lines 0 stars I would. The service was abysmal. The first person I spoke to in sales was a charming smooth talker who ENSURED me I would be taken care of on the highest level. He also said the company was pricier than some because everything is done in-house. Don't be fooled—they operate as if they contract out.Since that first conversation, things started to go downhill. My move got rescheduled 4 times and each time someone told me something different. They NEVER called to tell me the window change so I had to call SEVERAL times to see why the movers didn’t arrive in the window they told me (a total of 11 hours wasted waiting around).I’m not one to leave reviews and I always give people the benefit of the doubt, but after spending thousands of dollars for poor communication and a total disregard for me and my life, I was given a discount of $150, which felt like a slap in the face. Anyone can move you, but customer service is why we hire professionals. DO NOT USE THIS COMPANY. Save yourself the money and the unnecessary stress.
Xvanlines is a shameless company that will keep your deposit for services not rendered, even if you are unable move, served for 24 years & 100% disabled naval veteran!After trying to work with this company through many phone calls and emails, only to receive the runaround for three weeks. Then, finally, my wife was sent a rude and abrasive email stating that she should read the contract you signed (You only have 3 days to try to cancel once you sign and it’s only good for a year btw)!Sad to have served almost a quarter of my life for a country that has businesses who would choose to take advantage of people. When they could set a new and better standard vs the “Industry standard” that they are content with doing. The bare minimum for their “valued customers”. I would think that a company would want to work with customers that chose them in the first place and keep them for the long haul instead of screwing them over with abrasive and underhanded tactics.My advice to anyone looking to move is to inquire about the companies cancelation terms. I hope everyone has the opportunity to read this before they also become a victim of Xvanlines.
A one star is generous. Our cross country move was a nightmare. The initial quote and communication was reasonable. Once the deposit was made everything changed. After carefully communicating items to be moved (including actual dimensions) the cf was fudged to the high side just to “be sure”, while reassuring that we would only be billed for actual cf used. Then came the call a couple days before the move which advised we should add an additional buffer of 100cf because things might fit together in a weird way and we wouldn’t want our things to be left behind because we didn’t allow for an additional amount of space. Snd of course, we would only be billed for what was actually used. We were told the move typically takes at the most 10 days, worst case 14, but the DOT allows 30 days legally. Don’t worry, that just doesn’t happen. As soon as our items were loaded we were told we needed another 100cf to be paid. We explained we had already added the buffer 100 cf, but the driver insisted we owed even more. Customer service at this point was non existent. When we called for an update we were given no information other than they have up to 30 days legally to get it to us. Carlos, the proclaimed customer service manager was beyond rude. After waiting a week to call again for an update we called using the cell phone on file three times, at one hour intervals, only to listen to the phone ring and ring. After the third time we used a different phone and coincidentally our call was answered on the second ring. We were promised a return call with an update from Carlos. Never happened. 32 days after our first available delivery date our belongings were finally delivered. The driver immediately told us it was going to cost an additional $300. We asked why. He said that was what “they” told him to tell us. After we explained that the only possible additional could be that 4 items needed to be carried up a flight of steps. We paid the additional $65 for that. Not the arbitrary $300. Boxes were crushed, 3 pieces of furniture were damaged. One because the crew loading the move kept trying to take the legs off of a bookcase that damaged two legs. They did not remove the legs, just damaged them and wrapped them up. A handful of items were also broken. Stay away from this company. They are unscrupulous, and it is clear their business model is to be as deceptive as possible after loading belongings. Hindsight is wonderful, I should have cut our losses and forfeited our 50% deposit and found a reputable company. Lesson painfully learned.
I would give 0 if I could. Their cancellation policy is only good three days after you sign the contract. Which is vague. They’re helpful in the beginning, but the moment you need answers they’re inconsistent and rude. I understand not all things are refundable, but to keep a deposit when you did zero work is greedy and just overall terrible. Life made it so we could not move now, but instead of trying to keep a customer they just want money. I was told well I knew, obviously I didn’t. But I’ll leave you with this, if their cancellation policy is so well known, why didn’t the multiple employees I spoke to know? Why didn’t our point of contact not know? Why did I have to work with their system for three weeks to be told information that they say everyone knows? DO NOT MOVE WITH THEM
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