Unfortunately the guidelines will not allow me to post the majority of what happened. But let me put this in perspective, I was given an initial quote that was not honored, on a follow-up call they increased the price under the guise that for some reason items were not on original quote. Day of pick-up and they show up not in a moving truck (48 to 53') but a rental van from Ryder. I have 6 workers and 1 "lead" that spent most of his time in my office and man-splaining to me that I would not understand. After 2 days of loading a 3 bedroom home - that was 80% packed by myself; they were to pack the kitchen and china cabinet. Since they were taking so long, I packed most of the china and my daughter packed more than half of the kitchen since they were taking way too long. Sunday (day two of loading) after they leave with most of my belongings I am extorted into signing for an additional charges of over $5000 - this brings my cost for a 600 mile move to almost $26 K when I was originally quoted $11 K. Tried calling the 24/7 customer service line and no one answers. I was later told that 24/7 was only for emergencies and when I inquired if extorting $6K for extra charges from their employee was considered and emergency, I was told. "don't take this the wrong way, but no its not." Would like to know what X Van Lines considers an emergency. Also tried to get resolution on the additional charges but was told, "well you signed it" When everything you own is being held hostage what do you do? Original delivery date was not honored so they arrived during a tropical storm but all my belongings were in in a 48' moving van. All of may belongings were topsy turvy inside the moving truck and the 2 people that were unloading we perplexed at how to unload this, they did tell me that they were not the ones that loaded the truck. My items were soaking wet, all 3 bedroom suites were damaged, gouged, scratched, corners knocked off. My desk for work was destroyed, a riding lawn mower was destroyed, hot tub siding was destroyed, and hot tub was cracked almost in half - they even managed to damage a fireproof safe. My hardwood floors were scratched, holes in the walls and ceilings and all sorts of dings and scuffs on the walls. I cannot even begin to list the damages done to my belongings and home, not to mention the personal photos and artwork that was destroyed from being left in the driveway during the pouring down rain. X Van Lines response while I was sending photos of the damages, just to send me a claim from stating I have 14 days to file a claim. DOT regs say this is 9 months. I have been intimidated, extorted and dismissed by this company. They will pull the bait and switch on you, do not use them. Also like you I thought I was doing my due diligence in researching the reviews of this company but was told by someone that is in marketing that a lot of the reviews were AI or bot generated and they showed me how to look for these in the future. Buyer beware or you will be like me and looking for a lawyer to recoup damages.
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