The service has made it challenging for potential customers to gauge its reliability. I strongly encourage you to share a comprehensive breakdown of all charges, such as cancellation fees, administrative fees, interest fees, and commissions. Despite numerous email requests for this information, I have yet to receive a written breakdown. Have you refunded my £550 deposit? I've reached out multiple times without any clear answers on when I can expect it back. My policy was initiated on 08-12-2025, the telematic device was received on 11-12-2025, and I submitted my cancellation notice on 12-12-2025. I need confirmation that my handwritten cancellation email was received. Moreover, why was my cancellation processed on 15-12-2025? Please clarify where in your policy documents the cancellation terms are outlined, particularly if your offices are closed. I've repeatedly asked for proof that taxi or commercial insurance lacks a cooling-off period. I'm open to sharing evidence, including emails and recorded conversations, to substantiate my claims. Until you provide a full breakdown of charges and return my deposit, it raises serious questions about your practices. Please explain how you justify retaining my £550 deposit for just one day's worth of commercial insurance.
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XYZ is an innovative insurance broker based in Canvey Island, Essex.
XYZ have a reputation for specialising in taxi insurance, minibus insurance, motor trade insurance, courier insurance, fleet insurance, chauffeur insurance, limousine insurance and HGV insurance in the UK.
XYZ Insurance is an independent intermediary who are authorised and regulated by the financial conduct authority (FCA), registration no. 495468.See more
