Name: xyzinsurance.co.uk
Telephone: 01268916916
Rating: 4.2

ALI JEBRAN Guest

Scammers please avoide them . On cancellation they keep almost of my deposit . , on several time e

Scammers please avoide them . On cancellation they keep almost of my deposit . , on several time e mails they didn't provide me written break down of charges but after 2 months still didnt pay back refund , I can personally show proof if some one need , totaly scammers , they have only one lady there who is handling everything just read e mails and reviews or complaints she is writing everything they dnt have any other staff . Please who ever they scam we all have to contact each other and submit complaint to financial ombudsman, please contact with me and we all can submit evidence and complaint against XYZ insurance on government level , I have launched complaint against them on financial ombudsman already please let me know if some else launched complaint against XYZ insurance?

Date of experience: Feb 23, 2026

Caroxide Guest

2 months ago

Concerns About Transparency

The service has made it difficult for potential customers to determine if they are trustworthy. I urge you to provide a detailed breakdown of all charges, including cancellation fees, administration fees, interest fees, and commission fees. Despite sending multiple emails requesting this information, I have not received a written breakdown. Have you returned my deposit of £550? I have contacted you several times with no clarity on when I will receive it back. My policy was purchased on 08-12-2025, the telematic device arrived on 11-12-2025, and I submitted my cancellation notice on 12-12-2025. I need confirmation that you received my handwritten cancellation email. Additionally, why was my cancellation processed on 15-12-2025? Please clarify where in your policy documents it states the cancellation terms, especially if your offices are closed. I have asked multiple times for proof that taxi or commercial insurance does not have a cooling-off period. I am willing to share evidence, including emails and recorded calls, to support my claims. Until you provide a full breakdown of charges and return my deposit, it raises serious concerns about your practices. Please clarify how you justify keeping my £550 deposit for just one day's coverage of commercial insurance. I believe this information is crucial for anyone considering purchasing a policy with you.

Date of experience: Dec 17, 2025

Derick Long Guest

2 months ago

Smooth Process Overall

The process was smooth overall; however, my only challenge was cancelling my previous insurance to obtain the no-claim bonus certificate before the start date of the new policy.

Date of experience: Dec 12, 2025

Sam Carter Guest

2 months ago

Simplifying Insurance Transparency

The service has made it challenging for potential customers to gauge its reliability. I strongly encourage you to share a comprehensive breakdown of all charges, such as cancellation fees, administrative fees, interest fees, and commissions. Despite numerous email requests for this information, I have yet to receive a written breakdown. Have you refunded my £550 deposit? I've reached out multiple times without any clear answers on when I can expect it back. My policy was initiated on 08-12-2025, the telematic device was received on 11-12-2025, and I submitted my cancellation notice on 12-12-2025. I need confirmation that my handwritten cancellation email was received. Moreover, why was my cancellation processed on 15-12-2025? Please clarify where in your policy documents the cancellation terms are outlined, particularly if your offices are closed. I've repeatedly asked for proof that taxi or commercial insurance lacks a cooling-off period. I'm open to sharing evidence, including emails and recorded conversations, to substantiate my claims. Until you provide a full breakdown of charges and return my deposit, it raises serious questions about your practices. Please explain how you justify retaining my £550 deposit for just one day's worth of commercial insurance.