The service has made it difficult for potential customers to determine if they are trustworthy. I urge you to provide a detailed breakdown of all charges, including cancellation fees, administration fees, interest fees, and commission fees. Despite sending multiple emails requesting this information, I have not received a written breakdown. Have you returned my deposit of £550? I have contacted you several times with no clarity on when I will receive it back. My policy was purchased on 08-12-2025, the telematic device arrived on 11-12-2025, and I submitted my cancellation notice on 12-12-2025. I need confirmation that you received my handwritten cancellation email. Additionally, why was my cancellation processed on 15-12-2025? Please clarify where in your policy documents it states the cancellation terms, especially if your offices are closed. I have asked multiple times for proof that taxi or commercial insurance does not have a cooling-off period. I am willing to share evidence, including emails and recorded calls, to support my claims. Until you provide a full breakdown of charges and return my deposit, it raises serious concerns about your practices. Please clarify how you justify keeping my £550 deposit for just one day's coverage of commercial insurance. I believe this information is crucial for anyone considering purchasing a policy with you.
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XYZ is an innovative insurance broker based in Canvey Island, Essex.
XYZ have a reputation for specialising in taxi insurance, minibus insurance, motor trade insurance, courier insurance, fleet insurance, chauffeur insurance, limousine insurance and HGV insurance in the UK.
XYZ Insurance is an independent intermediary who are authorised and regulated by the financial conduct authority (FCA), registration no. 495468.See more
