I purchased two pairs of jeans labeled as men's, but both were women's styles. One seller outright refused a return, while the other claimed she had spent the money. Support gave me the runaround for weeks, blaming me for clicking 'Item Received' and ignoring my immediate complaint. I repeatedly asked to escalate the issue to management, but it never happened. After pressure, they issued a refund for one item to my wallet, but the second refund was denied without logical reasoning. Their terms favor sellers and place all the risk on buyers. Their support hides behind policies and takes no responsibility. This issue is now with the Consumer Protection Commission. Avoid this platform if you care about your rights.
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