I bought a pair of pre-loved Patent Leather Dr Martens from a seller on Yaga. The seller mentioned that there is a crack and peel on the fold of the shoes. The images portrayed a minimal crack and peel on the shoes. From the glance of the images they still look wearable. I proceeded to purchase the shoes.I received the shoes via courier. The shoes were severely peeling and cracked not as portrayed in the seller's images.For a chance of the success of the purchase I took it to the cobbler to get advise on the shoes for a possible repair. The cobbler refused to even touch the shoes and said they are severely flawed and no cobbler will work on these shoes. They are beyond repair.I then shared with the seller my disappointment in the purchase and that I would like to return it for a refund. The seller then requests images of the severity of the damages and peeling of the shoes. I send images indicating with my finger the severity of the peeling and damages.The seller immediately accuses me of further damaging/tampering with the shoes. The seller accuses me of tampering with the shoes by taking it to a cobbler also my finger pointing on the images indicates I am tampering with the shoes. The seller refuses to take the shoes back and refuses to co-operate with me in wanting to return the shoes. I even offer to pay for the courier charges to return the shoes.I report this to Yaga via email. Yaga assures me that they will look into the matter and investigate. Yaga then concludes in favour of the seller that sold falsely portrayed preloved shoes with gentle flaws that turned out to be severe flaws. Yaga falsely accuses me by using information I have shared with the seller i.e. taking it to the cobbler (where he refused touching the shoes) and my finger pointing images of the severe peeling and cracking of the shoes. The images where I am pointing at the severe peeling Yaga claims is proof I further damaged and tampering with the shoes. They even use a manipulative tactic by saying that they have “proof” of me tampering with the shoes referring to my finger pointing images of the damages that I forwarded to the seller.Yaga then offers me to release the funds via the app to the seller by accepting the purchase, once completing that, they would then transfer me 35% compensation for the cost of the purchase, this does not include the courier and protection fee I was charged at the sale. They also cheekily write I can sell the shoes for the remaining balance loosed or donate the shoes to someone needy. Yaga also writes that I can take it up with the courier for a claim that they damaged the shoes in transit. Yaga does not regulate how sellers package their items, so I do not understand how I would take up this challenge with the courier company. The seller placed the shoes in a Superbalist box smaller than the length of the shoes, it was not placed in a shoe box. The box and the courier bag surrounding the box was unscathed. I would also need the seller to co-operate in the claim to divulge or confirm information. The seller refuses to further communicate with me. Yaga is aware of this matter and they still suggest a claim with the courier company?I am at a greater loss than the seller. I was deceived by images in purchasing the shoes that was portrayed as gentle flaws, turned out to be severe flaws. I have paid 700rand + courier + Yaga protection fee. On the seller’s side they have only advanced a courier fee, they didn't even pay for packaging because the shoes were placed in a Superbalist box smaller that the length of the shoes. They have had their full wear of the shoes they sold to me.I suggest Yaga needs to up their coaching and guidance in seller behaviour and processing of sales. Regulate how items are packaged by the sellers. Also they need to facilitate guidelines to sellers what is appropriate behaviour towards buyers and what is not acceptable behaviour towards buyers. Also images presented of sellers of their preloved items need to very clearly indicate flaws so that buyers are aware of the full extent of the wear and tear of the pre loved items.
Claim your business profile now and gain access to all features and respond to customer reviews.
