After DPD did not deliver the package containing my extra house keys, they advised I contact Yale, so Yale could chase the package. Thus I contacted Yale and the customer service was excellent.It transpired that DPD had lost the package. After discussing with Yale, they agreed to provide a replacement lock and additional keys immediately to minimise any security risk.
I cannot praise Yale enough in particular Cameron and Sean who assisted my through the process. I was also impressed how easy it was to speak to these guys and they went the extra mile to resolves DPDs fault.
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