This provider is purposely making it difficult to quit their service without paying money with a call. Their chatbot was suggested as a viable way to end my contract with as one of the options was to click quitting/ending contract. After a long discussion the chatbot claimed this was a more complicated issue and asked for my information and email to write me a ticket. Once they reached back to me they claimed they could not solve this via email but needed to do it via the chat or call again!This experience happened twice as the first time I had the chatbot write a ticket they just never got back to me and the second time they just said it couldn't be solved via email. I have screenshots of all this and will continue trying to quit this service as I have literally moved out of Switzerland and have NO use for this service. I'm exhausted and rarely leave bad reviews but this one was very well deserved.
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