After much frustration, I finally have to start writing reviews here. If you are considering Yallo, be aware that their customer service is *extremely* poor.It has been 9 months since I first started the process of cancelling my abonnement (0002101478) with them. I was leaving Switzerland and called Yallo within the required notice period to cancel my contract. This process can only be done by phone. They confirmed that the termination would be processed, but since then I have had to call, chat, and send countless emails for ********9 months*******, because Yallo never concluded the cancellation on their side and kept generating bills, despite having them on the phone every month.What makes it worse:a) None of my follow-ups received any effective resolution.b) Their agents repeatedly confirmed that the cancellation was done back in January, yet the system kept charging me.c) Only last month was the contract finally cancelled — 8 months later.d) Now they are asking me to pay unblocking fees for invoices that should never have existed.e) Despite all this, they still call me to offer new products!!During our calls, Yallo's agents acknowledged that I had paid all bills due under the cancellation period. Therefore, I am not paying for additional invoices, nor for the unblocking fee.The amount of time and energy wasted on this situation is unimaginable. This has been the worst customer service experience I have ever had, and I strongly advise you not to contract with Yallo.
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