Review:I purchased a brand-new Yamaha Waverunner less than three months ago, expecting top-tier quality and support. Unfortunately, the experience has been disappointing.The jet ski arrived with visible scratches and had to be completely repainted. My dealer was great and handled that part quickly and professionally.Soon after, I noticed visible indentations forming in the seat. These don’t seem to be from the cover stretching — they appear to reflect a defect in the padding underneath. The unit is always covered, rarely used, and meticulously maintained.My dealer submitted a warranty claim to Yamaha, but it was denied. When I followed up with Yamaha customer service directly, they were unwilling to help or escalate the issue further. For a product that’s practically new and clearly well cared for, I expected much better support.This experience has left me disappointed in Yamaha as a brand. I had been planning to purchase a second Waverunner but now have serious doubts.I hope someone at Yamaha reconsiders this decision — it’s a small fix that would go a long way in restoring customer trust.
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