In January 2025, I placed an order (No. 272260) for parts for my AV receiver through Sontec, one of Yamaha's official partners. I have been told that the parts are in stock and would be delivered in February.Since then, after enquiring with Sontec and Yamaha several times, I am being told there has been a major system update with Yamaha's ordering system and there will be delays with Parts orders. None of the two companies are since able to provide an ETA for the completion of this system upgrade and eventually provide a lead time for my order.It has been 4 months now and I am still waiting and Yamaha simply apologises and urges customers to be patient. Yamaha has even posted these delays on their website, however, it fails to provide a timeline for resolution of the problem - https uk.yamaha.com / en / support / contacts /I am really sorry to say that such service is simply disappointing for such a reputable company.
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