I own several Yamaha guitars, collectively valued at over a thousand pounds, and while the instruments themselves are superb, my experience with Yamaha's UK service has been thoroughly disappointing. Recently, I called them with a couple of questions that could have led to additional purchases. However, my calls were met with lengthy periods of hold music, only to be disconnected twice. After wasting an hour trying to get assistance, I'm left feeling undervalued as a customer. If this is how they treat loyal customers who are eager to invest more, I'll be taking my business to other reputable instrument manufacturers that seem to genuinely care about their customers.
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