I am extremely disappointed with Yango’s handling of a serious billing issue.
My card has been subjected to multiple pre-authorisation attempts for “Yango Plus” that I did not approve. I am not actively using the app and have not subscribed to any recurring service.
When I contacted in-app support, I was redirected to WhatsApp. The WhatsApp channel provided only automated responses and closed the conversation without resolving anything. After more than 24 hours of trying to reach a human agent, I am still stuck in a support loop.
This is a payment security concern. Redirecting users between departments without accountability is unacceptable.
If you are going to store card details, you must provide functioning support when billing issues arise.
I expect a proper escalation and resolution.
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