Review Time
I am extremely disappointed with Yango’s handling of a serious billing issue.
My card has been subjected to multiple pre-authorisation attempts for “Yango Plus” that I did not approve. I am not actively using the app and have not subscribed to any recurring service.
When I contacted in-app support, I was redirected to WhatsApp. The WhatsApp channel provided only automated responses and closed the conversation without resolving anything. After more than 24 hours of trying to reach a human agent, I am still stuck in a support loop.
This is a payment security concern. Redirecting users between departments without accountability is unacceptable.
If you are going to store card details, you must provide functioning support when billing issues arise.
I expect a proper escalation and resolution.
My experience with the service was very disappointing. The vehicle had an unpleasant odor and the costs were excessively high. They impose charges even if the driver waits for just a minute, along with a cancellation fee of 20 AED. The support team was not helpful, making the entire experience quite frustrating.
Very disappointing experience with Yango. The car had a bad smell and the service was extremely expensive. They charge even if the driver waits for just one minute, and there’s a 20 AED fee for cancellation. Customer service was unhelpful and the overall experience was very frustrating Very disappointing experience with Yango. The car had a bad smell and the service was extremely expensive. They charge even if the driver waits for just one minute, and there’s a 20 AED fee for cancellation. Customer service was unhelpful and the overall experience was very frustrating
I like the affordability of yango but I hate the price range at the same time. When it’s an urgent in early morning or evening Yango suddenly increase the fare after all same policy as InDrive and Pathao. Affordable, Comfortable, safe in one side and ride issues because of minimum riders and constantly increasing fare is in another side.
Pretty useless if you are a tourist and only have eSim (data only connection). To sign up they only send a verification code by SMS. No option to receive by email or WhatsApp. What even worse is they have taken over the service in Oman from OTaxi, who could sign up with WhatsApp. I did email customer services. They confirmed it's only by SMS. Me thinks the business plan for customer acquisition has gone South. IMHO.
Deceitful app!If a negative 5 is available in the option, I would gladly mark it -5 without a star.I booked with this app twice and everytime I book, I choose regular taxi which only ask for 20 aed from school to home but the app won't let you proceed with the booking without choosing two types of car. Regular and Comfort. The first taxi was under "comfort car" and I paid the regular price. I asked the taxi driver that it was supposed to be a discounted price because it's my first time to book that's according to their promotion. And the driver told me to complain to customer service if I want to get a discount. Such a waste of time! The second time was when I booked, they gave me the regular taxi 20 aed but the one that arrived was a comfort car 35 dirhams. I was shocked why it wasn't a taxi, not the same plate number and the driver said it's the same car! The supposedly comfort car was an old car, with dilapidated flooring and smelly car! I had to cancel! Still, this company will charge you for the booking fee which is the same price if you book the regular taxi going to your destination.
They have launched a Promo on 13th of October 2025. I booked a ride at 17:54 Pakistan Time from Public Pharmacy, Valencia Town, Lahore, Pakistan to Taha Driving School, Township, Lahore, Pakistan. The driver came in a White Suzui Alto, Plate No. AJH 026. The fare for this ride was Pak. Rs.321. After I got into the vehicle the driver said that Rs.321 is a Promo fare and I do not accept this fare. I will charge you Pak. Rs.400. I refused to accept this nasty action and cancelled the ride. After that I contacted their ride support. They just gave me lame excuses and no concrete action was taken by their management against this nasty behavior and unprofessional driver. It seems they do not have control over the drivers and They are incapable of giving true customer service. Thats' why I donot recommend to use YANGO hail- riding service. Thats' why I see poor rating of YANGO at Trust Pilot
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