Ordered a cordless mower on 16/3/25 online payment taken via PayPal. Received email from them saying they had finished processing my order. No delivery details online other than "standard delivery". Waited all day Monday 17th for a tracking number or delivery details but received nothing . Contacted them through online chat asked for delivery details and what was standard delivery. I was told that there was an integration in the systems error and my order had not been processed. And,so as not bore you ,I had three more attempts with online chat to get an answer and still got no more than pathetic excuses and empty promises, the final one resulting in me cancelling the order and requesting a refund,also an email confirming cancellation. I phoned Sumec UK ltd but still got no further so asked to speak to a manager .I was told "there are no managers,and my complaint and request has been passed to the complaints department and someone will be in touch shortly hopefully".WHAT A DISGRACEFUL ,ABYSMALLY POOR USELES, POSSIBLY FRAUDULENT COMPANY THIS IS . They took my money, can't or won't provide the mower I ordered, and will not cancel my order or refund my money . AVOID AVOID AVOID.
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Yard Force® is an internationally recognised brand with years of industry experience and knowledge, specialising in petrol, electric and battery-operated outdoor equipment. Full of unique and innovative technologies and ergonomic designs, Yard Force offers a comprehensive range of garden power tools offering reliability, durability and high performance.